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20 Inspirational Quotes from the Top E-Commerce Moguls

Entering the growing e-commerce industry can be overwhelming. More than resources and experience, you need to have a pool of support and motivation – especially from those who’ve been down the same path before.

If you’re thinking of venturing into e-commerce or still figuring out a formula for your e-commerce success, get to know the e-commerce moguls of 2016’s top 10 e-commerce companies in the world. Be inspired by how one small initiative to make a difference in the business industry led them to their company’s successes. Learn a thing or two from them with their inspirational quotes.


Hiroshi Mikitani

CEO, Rakuten


“Search is a good thing. But it’s not a replacement for shopping. Shopping is much more. E-commerce can’t stop at the search box.”


“I rewrite the rule of the salary man when I quit my fast-track job at Industrial Bank of Japan. I also rewrote a cultural rule when I mandated all Rakuten employees speak English. … some old rules will need to be rewritten.”


Michael Otto

Head, German Otto GmbH


“One has to live with the fact that some corporate decisions are going to be wrong. As long as most of the decisions are right.”


”It is always important that we have transparency, that we have shareholder protection. Then again, I think it is important that there are not so many regulations that management can’t make a decision without asking a lawyer whether he can do it.”


Pierre Omidyar

Founder, eBay


“What makes eBay successful – the real value and the real power at eBay – is the community. It’s the buyers and sellers coming together and forming a marketplace.”


“You’ll fail at some things – that’s a learning experience that you need so that you can take that on to the next experience. What you learn from those challenges and failures are what will get you past the next ones.”


Jeff Hoffman

Founding team, Priceline.com


“You need to decide for yourself what you want to do. Follow your passions, not the rulebook.”


“Entrepreneurship is about being in control of your life and designing your own future.”


Steve Jobs

Co-founder, Apple


“Great things in business are never done by one person. They’re done by a team of people.”


“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully.”


Jack Ma

Founder, Alibaba


“You should learn from your competitor, but never copy. Copy and you die.”


“Success and profitability are outcomes of focusing on customers and employees, not objectives.”


Sam Walton

Founder, Walmart


“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”


“If everybody else is doing it one way, you can find your niche by going in exactly the opposite direction.”


Terry J. Lundgren

CEO, Macy’s


“To better serve our customers in this highly competitive retailing environment, we must concentrate on our best national brands and reduce costs so we can deliver outstanding value to shoppers.”


“Those department stores that have survived the decades did so by keeping pace with customer needs and preferences.”


Liu Qiangdong

Founder, JD.com


“The most fundamental reason for Jingdong Mall’s success is focus. Though many traditional retailers and suppliers use e-business, they tend to look at it as a complementary unit and not a main source of income. For us, e-business was everything, which led us to allocate resources differently.”


“I devote 30% of my time every day at work to reading customers’ emails, and our old customers also e-mail me directly, which helps us improve service.”


Jeff Bezos

Founder, Amazon


“If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”


“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6000 friends.”


Entering the highly competitive e-commerce industry is no easy journey. But with passion, hard work, and motivation, soon you’ll make a difference and a name in the e-commerce industry too!

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