Frequently Asked Questions
We are an agency with an in-house team. Our Free-Agency branding implies we offer freelancer rates as an agency.
Since 2012.
Both. We are fully incorporated under the name Always Open Commerce in the US and PH.
Prior to the pandemic our entire team worked full time in our office location. We have since shifted to a hybrid work environment that varies depending on the skill set and seniority.
Our PH team handles all day to day tasks for our clients. It’s how we are able to offer lower rates compared to a traditional agency. We do offer US management if needed.
Our rates are prorated based on usage and billing model. Please see our pricing page for more info.
Monthly clients can cancel at any time and switch to On Call.
We guarantee a response within 1 business day. The time to work and complete will depend on a number of factors. If a task is urgent then we will do our best to complete ahead of other pending tasks.
Yes.