The Philippine economy is not yet done with its theatrics. Its over-the-top average growth rate of 6.8% is among the world's most robust. This Asian archipelago has been growing at that pace since 2006—defying the economic onslaught of the 2008 Global Financial Crisis. And an essential factor that contributes to the Philippines' resilience and unprecedented growth is the ballooning business process outsourcing (BPO) sector.

"The outsourcing industry in the Philippines...has dethroned India as the country with the most call centers in the world."

In a 2017 report

The A.T. Kearney Global Services Location Index ranked the Philippines 7th in its list of competitive locations for offshore services, with the rising Asian tiger gaining high ground in high-value fields such as IT engineering and legal BPO.

As of March 2019

The BPO sector in the Philippines has employed an estimated 1.35 million professionals. The country is also ranked third highest in the Top 20 Digital Nations list, next to India and China.

Based on numerous predictions, the Philippine BPO industry will reach an income range of a whopping
$40 to $55 billion by 2020.

So, what makes the Philippines the world's central hub for BPO?

High English Literacy Rate

The Philippines' literacy rate is among the world's highest at 96.9% mainly due to the country's extensive curriculum of English-oriented subjects. Over 92% of the population can speak English casually as their 2nd language.

Compatibility with Western Culture

The subject of Western colonization by Imperial Spain and the United States has always been a controversial subject for many Filipinos, but as a silver lining, this gave the country a deep connection with the Western values and cultures, even in the present.

Competency in Budget-friendly Costs

While it can cost a lot to outsource a specific business operations such as e-commerce marketing and development, this is not a problem when you opt for Philippine-based BPO companies, who offer these services at lower rates that are even start-up friendly.

So, strike while the iron is hot

Say hello to our offshore team in the Philippines and see what they can do for your business.