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Frequently Asked Questions
Do you manage a team of freelancers or are you an agency?
We are an agency with an in-house team. Our Free-Agency branding implies we offer freelancer rates as an agency.
How long have you been in business?
Since 2012.
Are you a US or Philippines (PH) company?
Both. We are fully incorporated under the name Always Open Commerce in the US and PH.
Do you have an office or is your team remote?
Prior to the pandemic our entire team worked full time in our office location. We have since shifted to a hybrid work environment that varies depending on the skill set and seniority.
Who will work on my project?
Our PH team handles all day to day tasks for our clients. It’s how we are able to offer lower rates compared to a traditional agency. We do offer US management if needed.
What are your rates?
Our rates are prorated based on usage and billing model. Please see our pricing page for more info.
What if I sign up for Monthly and I want to cancel?
Monthly clients can cancel at any time and switch to On Call.
What is the turnaround time for tasks once I have submitted?
We guarantee a response within 1 business day. The time to work and complete will depend on a number of factors. If a task is urgent then we will do our best to complete ahead of other pending tasks.
